FAQ

To play for free or real money at Buzzluck Casino you will need an internet connection and can access the casino via instant play in your browser or on your mobile device. If you are using Windows you can download and install our software directly on your computer.

For security purposes you will need to verify your account before you make your first withdrawal.

We work with an industry leading certified identity verification partner to carry out identity checks to prevent identity theft, fraud and underage gambling. To verify your account, please visit the Cashier.

We will also complete a verbal verification of the telephone number on your account.

Depending on the type of verification checks we need to conduct, the following types of documents may be requested:

• Government Issued Photo ID – this must be valid and in date. If the address on the ID differs from that on your casino account, we will also require:
• Proof of address – this must be an official document such as a utility bill or tax bill mailed to your property and dated within the last 3 months.
• Front and back of any payment card used to make a deposit.

In the interests of security and confidentiality, we do not store copies of your documents. The middle 8 digits of all payment cards and all CVV numbers are automatically redacted by our identity verification partner during the upload process.

Once you have registered your casino account, login and press the Cashier button. Select your location from the list and the deposit methods available to you are displayed along with all the relevant information. Just select the one you want and follow the on-screen instructions.

Deposited funds are credited instantly to your casino balance with the exception of Wire Transfers which can take up to 10 days to clear.

To withdraw money from your account, press the Cashier button and select the Withdraw tab along the top of the screen. Choose the method you wish to use to receive your winnings and follow the on screen instructions. The cashier page of our website contains more information on each withdrawal method. You can track the status of your withdrawal requests by going selecting the Transaction history screen.

Your withdrawal will be processed in 24-48 business hours, as long as the account is verified, and we have all the information required to make the payment.

For security purposes you will need to verify your account before you make your first withdrawal.

We work with an industry leading certified identity verification partner to carry out identity checks to prevent identity theft, fraud and underage gambling. To verify your account, please contact our Customer Service team who will provide you with a safe & secure unique link to upload your verification documents. We will also complete a verbal verification of the telephone number on your account.

Please see our Contact Us page for the various ways you can get in touch.

You are welcome to do either by pressing the cashier button in the lobby. If you have withdrawal(s) pending you can select it from the list and press ‘Submit’ to return the funds to your balance, if you want to leave the withdrawal pending and make another deposit just press the ‘Deposit’ button further down the page to bring up the normal deposit options.

If we do not have sufficient information to process the payment (account number is missing etc) or your account has not been verified our cashier will return the funds to your balance. Although you will be sent an email explaining this we recommend that you check your account regularly while you have a withdrawal pending as our emails are often caught in spam filters.

Our specialized cashier team are available during UK office hours, if you have any specific questions outside these times please contact our 24/7 support team who will be able to assist you in the vast majority of cases.

We set different deposit limits to different players based on a range of factors including the length of time they have held an account with us and whether the account has been verified or not. If you would like increased deposit limits, please contact our customer services team.

Yes, absolutely. We use the very latest encryption techniques to ensure that all the information you provide us is completely secure.

We pride ourselves on having the best payment processing in the industry but sometimes card transactions are declined and for a variety of reasons. If this happens either wait a few minutes and try again, try a different card or contact our customer services team who will be able to provide you with more specific details and solutions.

For a current list of all our available deposit methods please visit the cashier from the casino lobby.

Bonus chips can be added to your balance to give you more chances to win!

All bonuses at Buzzluck Casino are unredeemable which means that you cannot withdraw the bonus chips. You can win with the bonus and cashout the winnings however any outstanding bonuses in your account will be deducted when you request a cashout.

In return for receiving these extra chips we often require that you play (wager) a certain amount in the casino before requesting a cashout. Sometimes only certain games count towards this requirement so please make sure you understand the terms and conditions of each event before you claim the bonus. You can check the wagering requirement remaining at any time by clicking on the Cashier button in the lobby.

A wager is defined as 'Putting money at risk'. So if you play 10 hands of blackjack at $5 a hand you have wagered $50. You can win, lose or draw as many of these hands as you can - it doesn't matter. What matters is that you wagered it.

All bonuses are claimed using coupon codes. To claim a coupon you must enter the code in the cashier either immediately before or after your deposit is approved. Playing any of our games between depositing and entering the coupon code will prevent you from receiving the bonus. To redeem a coupon visit the cashier from the lobby and then click on the Redeem Coupon tab along the top of the screen. Then just enter the coupon code and click the Redeem button, the bonus chips will be added to your balance instantly.

If you have been provided with a free chip coupon code the chips will be added to your balance instantly once you have redeemed the coupon in the cashier. To do this first log in to your casino account. Once you are logged in click on the cashier button and then on the Redeem Coupon tab along the top of the screen. Then just enter the coupon code and click the Redeem button, the bonus chips will be added to your balance instantly.

Comp points are accumulated on each bet you place and you can convert them into cash at any time. You can see your comp point balance in the cashier and convert them into your cash balance by clicking on the ‘My Account’ tab.

This varies depending on the game you are playing. The base rate is 1 comp point per 10 currency units you wager.

100 comp points can be converted to 1 unit of the currency you are playing in e.g. if you have a USD account 100 comp points can be converted to $1.

If you do not wish to receive any bonus chips please contact our support team.

You can play our vast range of instant play games directly in your browser on your desktop or mobile device, or if you are using Windows you can download and install our software directly on your computer.

We support the following browsers: Google Chrome, Firefox, Safari, Edge, Internet Explorer 11. To ensure we are able to provide players with the best user experience, we recommend using the latest browser, some features of the Buzzluck site will not display correctly on Internet Explorer, but you will still be able to play.

All you need is a Windows compatible computer with Internet Explorer and an Internet connection. To play our Instant play version you will also need the Flash plug in which is available for free from the Adobe website.

* Intel core i3 or equivalent. * 2GB memory. * Broadband connection * Windows 7 (or above) * Adobe Flash Player 11 (or above).

Using cable or ADSL connections, the download takes no more than 2 minutes. Download is only necessary the first time you play at the casino. After that it's just a simple matter of going to your computer's 'Start' menu and/or your computer's desktop.

Double-click the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process.

BuzzLuck.exe - it will either be found on your desktop or in the folder you designated.

It will be in your Start Menu under Programs, don’t forget to click the double down arrow to show all the programs.

Only our flash games are compatible with Apple Mac computers. However if you have Windows emulation software on your MAC you can use this to access the download version of the casino.

Our casino software tracks every stage of every game, so if you are disconnected during a game you can simply re-connect and finish it whenever you like.

To put it simply, Bitcoin is the internet’s version of money. Everything we buy today goes through a bank or credit card company who take a cut of the transaction. However, with Bitcoin there is no middle man meaning fees are much lower and you can use them in every country.

Firstly, you need to set up a Bitcoin wallet, take a look at this handy comparison guide which reviews the best available for the majority of mobile, desktop and web devices. We recommend using the Coinbase Wallet app which can be downloaded on Android and iOS or Electrum on desktop.

We offer you the freedom to purchase Bitcoin from any source you choose.

Here are a couple options available to you:

Bitcoin ATMs

They work just like a traditional ATM but instead of inserting your credit cash for cash, a Bitcoin ATM accepts cash and spits out bitcoins. To purchase Bitcoin, simply input your wallet address by scanning the QR code on your mobile device and insert your cash into the machine.

To find a Bitcoin ATM in your area, check out Coin ATM Radar.

Bitcoin exchanges

There are a whole host of Bitcoin exchanges to choose from that provide their own level of safety, privacy and control over your funds. We suggest heading over to the official Bitcoin website and checking out their recommendations based on the country you are using it in.

Put it this way, the state-of-the-art encryption that secures your Bitcoin transactions is used by the government and military, so you know it’s the safest around. You are not required to enter any of your personal or private information to make a transaction.

We do not charge any fees when Bitcoin payments are processed, we’ll drink to that!

Once the withdrawal has been approved, in most cases you should receive the money on the same day and no more than 24 hours.

Visit our cashier page and select the Bitcoin deposit option. We’ll automatically generate a new Bitcoin address which you simply need to copy and paste into your e-wallet. Once complete you’re free to send as many Bitcoins as your heart desires and if you’re using a mobile wallet, you can deposit by simply scanning the QR code that accompanies the unique address.

No, you are free to create an account and start playing as long as you provide a valid email address.

$35

$2500

$50

$2500

Yes if you wish as long as the payment hasn’t been processed.

Bitcoin is a great option for a number of reasons:

• Swift deposits and the fastest withdrawal option available at the casino!
• Easy to set up a Bitcoin wallet to fund/withdraw (you could train a monkey to do it).
• No payment processing costs
• Complete control over the security of your funds